Free
Enterprise
Transaction Fee
2% per loan disbursement
2% per loan disbursement
Dashboard Access
Yes
Yes
Loan Origination
Yes
Yes
Automated Collection
Yes
Yes
Automated Credit Decisions
Yes
Yes
API Access
Yes
Yes
Overdraft
No
Yes
Lending URL Personalization
No
Yes
Dashboard Personalization
No
Yes
Remove VeendHQ Logo
No
Yes
Dedicated Server
No
Yes
Support Hours
9:00am - 5:00pm (WAT)
24 Hours
Response Time
8 business hours per support issue
1 business hour per support issue
Assigned Resource
N/A
1 Support Personnel, 1 Senior Personnel for escalations, and 1 Business Mentor
Downtime
Acknowledgement duration is 30 mins during business working hours. Resolution duration 3 business hours. For every hour after the SLA during the business hours, an update will be provided if an issue has not been resolved.
Bug Fixing
Acknowledgement duration is 3 business hours. Resolution duration is 7 business hours. Customer needs to detail how to reproduce the bug.
Feature Request
Acknowledgement is 7 hours. Delivery timeline to be determined.
Give your consumers fast and easy access to credit at no risk